§ I — Qualifying discrepancies
Return review applies when an incorrect SKU is received, a parcel is confirmed lost by the carrier, or specimens arrive physically damaged — documented with photographs within 48 hours of receipt.
Registry folio · EC-REG-REF-2026
Herbarium provisions
The governing rules under which ELVORA COLLECTION maintains this seed vault, handles member data, and dispatches catalogued specimens across India.
Return Protocol
Curated for ELVORA COLLECTION · custodian MALAVIYA SHUBHASHABHAI CHANDUBHAI
§ II — Exclusions
Opened moisture pouches, post-sowing dissatisfaction, germination variance attributable to environment, and claims filed after the 48-hour window fall outside standard protocol.
§ III — Filing a discrepancy
Submit order ID, SKU, and clear images via Track & Support. The registry desk acknowledges within two business days.
§ IV — Resolution options
Approved cases receive a replacement accession, vault credit, or reversal to the original payment rail within five to seven working days of approval.
§ V — Complimentary dispatch
Prepaid shipping fees are not itemised for separate refund when the remedy is a like-for-like replacement packet.