Knowledge nexus

Vault pass How do I register for a vault pass? Tap to reveal Visit the Vault pass page, enter your details, and confirm the 6-digit email OTP. Once verified, you can checkout and track specimens.

Vault pass Why is email verification required? Tap to reveal OTP confirmation ensures dispatch alerts, invoices, and support replies reach the inbox tied to your order — not a typo address.

Vault pass Where can I review past accessions? Tap to reveal Sign in and open My orders to see every tray you have placed.

Vault pass I did not receive my OTP. Tap to reveal Check spam folders first. Use the resend option on the vault pass page. If it still fails, write to .

Dispatch How do I track my seed order? Tap to reveal Open Track & Support, enter your order number and registered email to see packing and courier status.

Dispatch Can I cancel before dispatch? Tap to reveal Yes — raise a hold release from the order status page while the tray is still open. After courier hand-off, the return protocol applies.

Dispatch When will I get a confirmation email? Tap to reveal Immediately after checkout succeeds. Prepaid orders are routed to the payment gateway; confirmation follows gateway approval.

Dispatch What if my PIN code is not serviceable? Tap to reveal The checkout will flag unavailable zones. Contact us with your PIN — we will confirm alternate courier options where possible.

Specimens How are seeds conserved in transit? Tap to reveal Each accession ships in a moisture-barrier foil pouch, boxed with inner wrap for fine seed. Labels carry SKU and HSN 1209 classification.

Specimens Wrong or damaged packet received? Tap to reveal Photograph the packet within 48 hours and file via Track & Support. See our return protocol for eligible remedies.

Specimens Do you deliver across India? Tap to reveal Yes — prepaid orders ship complimentary subject to courier coverage. Read the full dispatch ledger.

Specimens Are germination rates guaranteed? Tap to reveal We supply sowing-grade HSN 1209 seed for planting. Outcomes depend on soil, season, and care — germination is not guaranteed by the vault.

Payments Which payment modes are accepted? Tap to reveal UPI and online payment gateways, plus Cash on Delivery on eligible orders. Prepaid seed trays always ship free.

Payments Is there a COD surcharge? Tap to reveal Eligible COD orders include a flat ₹49 courier assessment shown at checkout before you confirm.

Payments Where are the full vault rules? Tap to reveal All legal provisions live in our vault charter — terms, privacy, shipping, and returns.

Payments Can I get a GST invoice? Tap to reveal GSTIN 27CJUPC0153P1ZR is on record. Mention invoice requirements in order notes or contact correspondence after purchase.